Neither All Automations are Good, nor all Frictions are Bad. - Digital Payments. Auto reading of SMS and OTPs. Are we offering convenience or making the important part irrelevant. Are we making customers Smarter, Faster or Dumb? We need to ask and understand what is the purpose of OTP, 2FA. To take #Consent, inform customers that… Continue reading Neither All Automations are Good, nor all Frictions are Bad – Digital Payments
We already have enough #Payment acceptance tools In #India, like UPI, BharatQR, NCMC, Aadhaar Pay, RuPay, NETC, NACH etc. We dont need anymore for retail/B2B, else it will confuse a customer. We now need to focus on the following; 1. Customer Awareness & Access 2. On ground availability of infrastructure like BCs, Debit Card issuance… Continue reading Enough of Digital Payment Tools in India. Now we need following..
Can Delhi Transport Corporation (DTC) Busses offer the TAP & PAY option to its customers, similar to Delhi metro. The user informs the amount/destination to conductor (current process) conductor enters that in the machine, and TAP the user's card on the machine to complete the payment. The machine prints the receipt and transaction is completed.… Continue reading Delhi Transport Corporation & Tap and Pay Solution