Do not offer standard UI to Expert and Novice.
We are moving towards industry 4.0, but for #DigitalFinancialServices we are still producing mass market and off the shelf products with very less customisation and personalisation. Can we customise UI […]
Efficient Payment, Inefficient Refunds. Can we improve?
We have been focusing and pushing for #InstantPayment and transfers, and to much extent we have achieved it as well. But what about instant #Refunds? Why does it get delayed […]
Enough of Digital Payment Tools in India. Now we need following..
We already have enough #Payment acceptance tools In #India, like UPI, BharatQR, NCMC, Aadhaar Pay, RuPay, NETC, NACH etc. We dont need anymore for retail/B2B, else it will confuse a […]
Video, Vernacular and Voice (3Vs) next big things to focus on
Video, Vernacular and Voice (3Vs) are next big three things to focus on. It will add new customer segment to the pie and fuel demand for services. What does it […]
Apple Card in India.
My take on #AppleCard. The card will increase customer stickiness, allow Apple to earn credit card issuance fee from #GoldmanSachs & a share of interest fee (as per terms). Mastercard […]
Cheque Vs. UPI to open new bank account.
By when we will be able to phase out the process of taking #cheque of another bank to open a new bank account? Can’t we just mention our #UPI ID […]
FinTech for Inclusion – Why do we need to think of Mr. Ramesh Sahu while designing.
Honoured to share my views on FinTech for Inclusion at Fintegrate Zone 2019 in Mumbai. My talk elaborated on the following points: – Why do we need a Face and […]
Half baked Digital Transformation
Any organisation can not reap the benefit of #Digitalisation unless they have created an ecosystem to accept and incorporate it in the DNA of the organisation. Just adding one or two digital […]
FinTech for Inclusion, are we designing for beyond tier 1 and 2 ?
Will be speaking at Fintegrate zone 2019 team on the topic – #FinTech for Inclusion, Are we Designing for Beyond Tier 1 and 2″. Join me at India’s largest #fintech […]
Gamification in Banking and Financial Services.
Has anyone ever tried #Gamification in #Banking and #FinTech? When I interact with customers I find that they use their smartphones to play games more often than many of us, […]
Delivering Depositors’ Education and Financial Literacy Training at Rural Location in Uttar Pradesh.
Delivering Depositors’ Education (including Digital Financial Services, Digital Payments) and #FinancialLiteracyTraining at a #Rural Location in Uttar Pradesh. Will be delivering many more such #trainings across India. Striking a Balance […]
What I did in 2018?
What I did in 2018 for #FinTech, #FinancialInclusion & #DesignThinking 1. Work- Designed Digital solutions to ensure FinTech does not remain till tier 1/2 cities only, but go beyond + […]
“Even branch staff are illiterate about Digital Payments”
A banking regulator has said, “Even bank branch staffs are illiterate about #DigitalPayments”. And, we have been focusing on delivering Digital Payments training to customers. We must focus more on […]
Sample_CKYCR CERSAI_Piyush Singh. For training purpose.
Sample_CKYCR CERSAI_Piyush Singh_For training purpose.
Rural India is asking, why to go Digital? What’s in it for Me?
Average cost to access #Banks in most of the places in rural India, where BC agents are not available is “Rs. 10 to 50 per instance + Loss of a […]
Digital Signature Certificate to Open bank accounts, Loans etc
#DigitalSignature and ESign after #Aadhaar. Why can’t Financial Service Providers (FSP) use Digital #signature system (DSS) issued by #eMudhra, #nCode etc, to allow a customer to digitally sign account opening form, loan, […]
Banks must learn to deal with Install & SwipeUnistall generation.
Definitely, we love #CashBacks but a segment of customers have moved up from that anchor and looking for better #UserInterface & #UserExperience. Recently I helped my relative to close his […]
BlockChain use-case Rice field to Trade finance.
Use of Blockchain is expanding and following two use cases in different industries (Trade Finance and Supply chain for Rice) says a lot about its potential adoption and acceptance Blockchain-based […]
Despite relaxation, why is Tap and Pay not picking up in India?
No two Factor #Authentication (2FA), mostly no PIN entry, on Card Present transactions and the limit defined by RBI is Rs. 2000. Though this is a great initiative but there […]
Why card transaction uptake is low in India?
Why transaction at #Card swipe #PoS machines didn’t pick up quite well in spite of being present at most of the places and the Debit card being available to many? […]
Aadhaar Vs. Google in India
#Aadhaar Vs. #Google in India. Why we never object to Google having our information but woke up against Aadhaar. My personal thoughts.. 1. Google went ahead slowly and asked for […]
Industry 4.0 and immediate challenges
#Industry4.0 is an ideal state of efficiency, but is tough to get implemented in the near future, few challenges that I foresee; 1. IT security issues. The previously closed system […]
Why women don’t use Banking and Digital transaction tool/channel a lot
#FinTech for #Women & #Inclusion. Why does a #Woman in a rural area or from a poor background doesn’t use Banking and digital tools, what are the barriers? 1. Social […]
Conducted 2 days of Design Thinking workshop for Faculty and Students
Conducted 2 days of Design Thinking workshop for Faculty and Students. Contact me for 2 – 3 days of full-day workshop on “Design Thinking”. The Syllabus ;Day 1 What is […]
Privacy and Data protection defaulters must and will be punished.
In the wake of increasing awareness about #privacy and many countries implementing this as a basic right, it’s important to keep “Privacy and Data security” as a key feature of […]
FinTech training to top Management and IT heads of Micro Finance Institutions, in India.
Delivered “#MFINTech Training”, An orientation to #FinTech & #RegTech for #MicroFinanceInstitutions (MFIs) on 17th September 2018. The training was attended by top Management and IT Heads of prominent #NBFC – […]
Bank Customers’ loyalty reducing to a few Mbs (Mobile space)
#BankLoyalty reducing to few “mbs”. With an increase in mobile banking and digital-only banks, the loyalty of a customer has reduced to few mbs, it’s about mobile applications. The reason […]
P2P lending China Vs. India, have we learnt a lesson?
What have we learnt from the RISE and fall of #P2PLending in #China? Many lost their #Savings & their lives Individuals’ money is lost & the industry is shattered. Higher […]
Customer data protection, should banks own it?
With increasing risk of getting fraudulent calls, now customers must do verification of the caller to check whether they are calling from the #bank/credit card department. I just did it […]
Mobile phone as Financial Freedom device than entertainment.
Mobile phones’ primary positioning as #FinancialFreedom device than an entertainment tool will push #FinTech and #FinancialInclusion in India and other countries to much extent. Such positioning must be supported with […]
Who will own the customers, Banks or FinTechs?
Who will own the Customer, and will have the upper hand with #FinTech changing the face and the way Financial Services will be delivered? Why is this question relevant? Because […]
QR code for India, opening new avenues.
Quick Response (#QR) Code is still an under utilised tool in India. It has immense potential to transform shopping, payments, collection, as ID card, #Language and #Education barrier, in #FinTech […]
Its good if COD is stopped for e-commerce companies.
Why everyone is discussing and prophesying about the end of #eCommerce because Cash On Delivery (CoD) is legal / not legal under #Payments and Settlement System Act 2007 ? I […]
FinTech & Law : Payment Systems – By CA Nirmal Ghorawat
Author : CA Nirmal Ghorawat (The author is a member of the Institute of Chartered Accountants of India (ICAI). ………………………………….. Fintech – portmanteau of the words “Finance” and “Technology” is the buzzword […]
KYC to UYC, should we move one step ahead now?
KYC to UYC. Should #Banks and other Financial institutions move a step ahead from KYC (Know Your Customer) to #UYC (Understand Your Customer) ? It seems with so many defaults […]
Why Lending must not be like a normal Product purchase and only digital..
Many say lending should be easier and seamless and just like a normal product purchase, however, I differ to this. Well, I am also in favour of easy access to […]
Disputed Digital Payments, can it be a business model, or a roadblock?
While #Disputed/Unknown transaction can be a business model for few #Payment service providers, and Banks (calculate it at approx 1% of the business GMV) but its definitely not a good […]
Visiting Card as Payment Instrument..
#VisitingCard as #Payment Instrument.. Every Visiting card has a potential to become a #payment and #acceptance instrument. How? http://www.raisedconnection.com/ Get the #BHIM QR code printed on your visiting card, it […]
Emotions in Product design, a case of Financial products.
While we all are struggling to make #Payments, financial transactions and account opening easier through #FinTech, there is a customer segment which still believes #Higher level of inconvenience in operating […]
#CreditScore Vs. #SocialScore in Rural areas and low ticket size loan.
The way we are worried about our #CreditScores, similarly #SocialScore and in society #GoodwillScore works in rural areas. What mental score their society gives them is more important than credit […]
Why have we decided to push poor people to high lending rates and exclusion?
By paying in #cash to our domestic help and drivers etc. we are doing bad to them than any good, actually pushing them away from formal #financial system and forcing […]
Exploring state of Digital Payments in 9 states across India..
Cashless Journey 1 to Jalandhar, Punjab. Started the #Cashless journey to remote places, testing the on ground realities of Digital Payments (UPI, BHIM, AePS, Card Payments, Wallet based payments) A […]
BCs as ASFA (Accredited Social Financial Activist) similar to ASHA for rural locations.
#BC (Business Correspondents)/CSCs in a Village must be given #Training and #Accredited to become #ASFA (Accredited Social Financial Activist), similar to #ASHA (Accredited Social Health Activist) for healthcare in rural […]
A digital dilemma for rural customers.
At times few questions comes to my mind for #Digitalisation and “#FinTech for #Inclusion” for people living in rural areas or lower tier places where transaction infrastructure is yet not […]
Blockchain in Life Insurance can save a lot of field survey cost and moral hazard instances.
#Blockchain in Life #Insurance, can save a lot of field survey costs, this will also keep the data transparent, genuine and secured. The insurance companies can use the blocks created […]
Future of FinTech (Payments) in India. It’s Interesting and will grow..
How is digital payments in India shaping up as? Digital payments in India has become crowded with lots of me-too products and companies. Thanks to IndiaStack and other payment platforms which offers […]
High Tech aspirer banks, Fix your Basics first..
A Small Naturally Intelligent way through which #Banks and #Telcos can save huge money is, by integrating their customer communication (Call and SMS) with their CRM. 1. I pay my […]
RuPay giving tough fight to VISA and Master Card in India.. How to retain the share?
With this news, and confident thump by #NPCI, #RuPay and #UPI is giving a tough fight to #Visa and #MasterCard in #India. In my opinion, what Visa and Mastercard can […]
Does Digital Transformation means putting Lipstick on the Pig?
What many banks are currently doing on the name of #DigitalInnovation and Transformation is putting “Lipstick on a #Pig” by just changing the user interface of Mobile App and Website. […]
Going Digital with physical legacy ??
Why do we need a #Debit card a #physical tool, to apply for, or use #Bharat QR code and #UPI, a Digital product ? There could be many other ways […]
Digital Transformation, Don’t miss out on People and Technology balance
Of the 5 parameters for #DigitalTransformation the toughest will be to Strike a balance between “People & Technology” and that too with the front end staff who face the Customers […]
Contactless Authentication the Next Authentication Model..
#ContactLess Authentication, i.e QR /Bar code, Facial, Iris etc to be the next Secured Authentication factors. Prerequisites for it to be secure will be #Tokenisation, #Encryption and #RegisteredDevice/Platform services. Why […]
Improve on Chargeback policy than offering Cashbacks.
Have better #ChargeBack policies than giving #Cashbacks.. #Cashback is the worst strategy a company or an industry can use as long term. It not only creates a short term bulge […]
Blockchain Vs. Babudom Indian Banks..
#BabudomVsBlockchain. Today Banks and other Financial Services Provider are swaying between #Babudom and #Blockchain and other technology. Babudom at physical branch level where banks have different manuals to Operate and […]
Businesses of the Future..
#Business of The future” especially for #FinTech, is #Platform and #Aggregator business. Standalone products will not survive unless operating in a niche segment or having licenses as an entry barrier. […]
What if a Loan is denied by the Machine but Approved by the officer? Who overrides & Who Owns?
Next thing in #Lending is not credit worthiness to pay, but to find out #IntentionToPay and #WillingnessToPay through data, behaviour analysis and sentiment mining etc. Can we through big data, […]
Industry 4.0 / 4th Industrial Revolution. Are we ready to thrive or waiting to be extinct ?
#Industry4.0 / “4th Industrial Revolution”. What would it mean for professionals and industry? #Summary – This will create Jobs that don’t exist today and technology that won’t exist tomorrow. Line between […]
Where is the next market, for FinTech and Financial Service Providers.
Worst #FinTech strategy by Financial Service Providers. Deploying #RoboAdvisory & machine-based interaction for less profitable customers i.e people who do not invest/transact above a level and doesn’t generate enough profit […]
CKYCR by CERSAI, what does it mean for Institutions and Customers of Financial Services.
#CKYCR (Central KYC Registry) by #CERSAI is a game changing product if it gets implemented across Financial Institutions, as mandated. Customer doesn’t have to go through document submission & verification […]
Is India moving too fast in Technology for Bharat to catch up?
In our effort to promote Digital Financial Services have we created Digital & Knowledge #Exclusion? Is the country getting divided (in terms of Literacy and Awareness) through new age #Technologies? […]
Design Thinking and Reasons for Me-Too products. Is Me-Too a long run game?
#DesignThinkingProcess and its Principles can help #FinTech and other companies to innovate and satisfy the #Stated and #Unstated needs of their customers, rather than just launching #MeToo products. Lots of […]
Do we have #NaturallyIntelligent Banking and FSP systems in place, before talking about #ArtificialIntelligence?
Forget about #MachineLearning and #ArtificialIntelligence in Banking and Financial Services, first lets get #NaturalIntelligence and Logical systems in place. If we observe different redundant Steps, Processes and #Bureaucracy in Banks […]
Cost of continuous change in Technology and Regulations, is it Good or Bad for the Industry?
Due to continuous change in #Technology and #Regulations the Price of Product is going down, while Cost of production remains the same or increase due to salary and other increase. […]
RegTech will soon catch up with its big brother FinTech. Is it round the corner?
#RegTech – Increase in #CostofCompliance, regulatory reporting, AML will squeeze profit margins. On the other side, adopting #Digital modes of transactions are creating trail and businesses are producing huge amount […]
Easy credit a help or evil..
Is #EasyCredit a Good Thing? I would say NO. While it depends on the income level of the person and the “Need”. But in all other cases its an evil. […]
Google Tez with UPI Vs Whats App with UPI. Whats App can be a winner and survivor.
#GoogleTez UPI Vs. #WhatsApp UPI. Tez will not go a long way unless it adds a context to its payment services than offering a standalone service. It must not rely […]
Digitalisation & Cashless economy has to fight with Status Quo and Mentality than with System and Policies
More than fighting for #Infrastructure or #Policies, #FinTech & #TechFin companies have to fight with the resistance of people and system (In & Out) towards #Digitalisation and Status Quo. We […]
Good borrowers must be incentivised, and must not cross subsidise bad borrowers..
Technology started with Mass and Standard Production and we have been carrying this concept for long. The beauty of Technology with huge data, #Machine and #DeepLearning is to offer perfect […]
A Compilation of My top 58 Linkedin Posts, Ideas and Innovation (2017 – Till Date) on Past, Present and Future of; FinTech, Payments, and Digitalisation.
A Compilation of My top 58 Linkedin Posts, Ideas and Innovation (2017 – Till Date) on #Past, #Present and #Future of ; #FinTech, #Payments, and #Digitalisation. With Hyperlinks & One Line […]
GSTN and Flow Based Lending simplified..
#GSTN can be a great platform for “#CashFlow Based Lending”. #FinTech companies especially in SME lending can start creating products around it. Any Small and Medium Business can choose to […]
New age banking and Next Generation Catch..
#Catch & #Engage the Next Generation with your Financial Services. How??? Banks and Financial Institutions must realise that the #NextGeneration doesn’t need, #FinancialServices as “Service” but as “Experience”. If you […]
Open API banking, and Data Democracy..
Why can’t my #Bank share my #Transaction data with companies I authorise or provide consent to ? But many sales organisations including banks’ internal staff/department use it to #Crossell their […]
Ling Shou Tong by Alibaba in China..
This is what I have been saying for long, #Retailers need integrated services with analytics and supply and not part services like one company offering #Payments, another offering #Analytics and […]
Alternate Credit Scoring for Rural population.
What could be the Proxies to assess #CreditScore / Worthiness of offline transacting customers? Or How can we gaze this for Rural / Urban Population who do not have #Credit […]
Sin in Consumer Behaviour study. Selling to Human Being but talking to Excel sheets. What’s wrong?
#Human Beings are always Rational is a Flawed Assumption”. So #GoToField & meet #RealPeople than only making sense of graphs & system data. Consumer Behaviour Study has not died yet, […]
Alternative Lending, are we Over Writing the Under Writing.??
Wish to Pick your Thoughts on #AlternativeLending and Banks’ Competence to handle that “#OverWriteTheUnderWriting “. The business is growing & Technology firms are getting into it through #FinTech door. Is […]
35 #FinTech Predictions for 2018 – By Piyush Singh – Fintech
Here are ” 35 #FinTech Predictions for 2018 – By #PiyushSinghFintech ” . Please add more and let us discuss this. While few of them are India specific but most […]
Let us Move up from opening bank accounts, offer Insurance and Investment products.
By when we will graduate Urban and Rural poor to get other Products of #FinancialInclusion? #Insurance (not talking about government sponsored insurance) and #Investment? How many bank accounts do these […]
FinTech will replace plastic Credit Cards with Number based Credit Lines Only..
How #FinTech will replace plastic #CreditCards with number based #CreditLine only. Plastic Credit Cards will be replaced soon with Credit Card number only. And you never know Banks will offer […]
Shopping on Television, Design a Friction Less Payment experience. How?
Can I make #Payment on #Television? similar to what we do to recharge our DTH through #BharatQR or #mVISA, or by scanning any QR code on TV (for Other Countries). […]
Fintech will take away jobs in Financial Service domain. Are you Skilled enough? Watch my Video series.
What is #FinTech? Why does it Exist? How will it Impact Financial Services, Who will get impacted in terms of Job, Who will be the #FutureBankers, What Schools and Colleges […]
Is Cost of Innovation too high, that we follow Copy Paste Culture.
Is #CostOfInnovation too high ? Why most of the companies (not all) are launching #MeToo product and Copy Paste same thing which others have done, either in Same or Other […]
Piyush Singh in Conversation with Mr. Ankit Ratan, Founder of Signzy
What is #DigitalTrust ? I met Mr. Ankit Ratan, Founder of Signzy and an Indian Institute of Technology, Delhi Alumnus. In the video he is talking about his product and […]
Fintech training to Fusion Micro Finance Institution..
Delivered #TrainingSession for Fusion Microfinance Institution on #FinTech and How “Digitalisation can Benefit MicroFinanceInstitution”. Discussed and Suggested #ProductDesign using following : – Unified Payment Interface (UPI) – E-Kyc – Mobile […]
Branch less Banking Strategy, how to win over telcos, by Piyush Singh
#BranchLessBanking expansion #Strategy. Recently I am getting many queries from my #Domestic and #International Bank friends on how to grow through branchless banking and compete with #Telcos, as they have […]
Training and Lecture on Digital Financial Services and financial inclusion by Piyush Singh.
Delivering #Training Session on #FinTech, #DigitalFinancialServices and Opportunities..
Important question for any Start Up.
My suggestion to any #StartUp is find answer to the following question. “Who Will Pay (Identify customer and consumer), For What (The Problem) and How much, for your Solution “. […]
To go cashless prime the next generation Now!!
I Strongly Believe that If we have to increase #Adoption of Cashless Economy and #Digitalisation. Students and Children must be taught about it so that our Next Generation doesn’t have […]
Training on digitalising MFI.
Delivering training Session for MFI.
#HealthTech and #FinTech must Marry now. HealthTech is the next biggest beneficiary of Digitalisation..
#HealthTech and #FinTech must meet now. I think healthcare will be the next Biggest beneficiary of FinTech services. It has a huge potential to convert Cash to Digital. There are […]
Digitalisation in MicroFinance Institutions have more problems than just Systems : Manage People, Process & Practices.
How can #MicroFinanceInstitutions get benefitted with Digitalisation & #FinTech : 1. Use Aadhar number and EKYC to onboard customers 2. Use #Aadhar number for Credit check unless you have taken […]
Is FinTech a Result of Frustration from Traditional Banking Services?
What is #FinTech? Companies providing Banking and Financial Institution Services to #Customers through efficient use of #Technology, Simple Explanation and #Distribution of the products and Sevices to people desirous to […]
Assistance to Manipulation :Artificial Intelligence, Artificial Emotion, Artificial Loyalty too?
#Assistance to #Manipulation. ” I Am VERY MUCH Afraid”, of the #Robots, #Programmers, #ArtificialIntelligence phenomenon gaining importance. It will make us think less and rely more on the System and […]
Mr. Henry Ford must be happy with FinTech and Current Banking.
As per the Quote. Has the Revolution started through #FinTech? Is it right to say #Banks design #Products for Bankers than for #Customers? Will banks start to understand what Mr. […]
Why Small Value Transactions happen in Cash across World. Why CIC to GDP is so High..
Why does #SmallValueTransactions (SVT) still happen in #Cash across World ? Are we not serious to Monitor SVTs over Large Value Txns ? I can think of following reasons Only, […]
Contextual Payments, The success parameter for a FinTech.
Why there is a need of #Contextual #Payments i.e a Context for every Payment? Because companies and Individuals treat Payments as Seperate system than a part of seamless customer purchase […]
EMI Culture in India, are we Cautious Enough? Aspiration Vs Distress.
#EMI culture is Increasing in India. I have observed many things on EMI which were not there on the list earlier. Is it good for Indian #Saving culture and Spend […]
FinTech for Micro Lending through Smart Phone..
#FinTech for #Lending through #SmartPhone. A Mobile Device can be the best Assessment & #Distribution mode of #MicroLending. It knows and Aggregates personal information more than any other device. Any […]
Increased Use of E-KYC post New RBI, PPI guidelines. AUA & ASAs will reap the Benefit..
Post New #RBI #PPI Guideline, My take is that #E-KYC as service will grow and biggest beneficiary will be Authentication User Agency (AUA) and Authentication Service Agency (ASA). We shall […]
Global Payment System on line with AePS.
Can #AePS (Aadhar enabled Payment System), #IndiaStack, #UPI, #E-KYC, #Interoperable Payment systems happen in other Countries too, through their National ID proofs or anything Similar to what we are doing […]
IndiaStack and FinTech Revolution..
#IndiaStack and #FinTech revolution. I will try to Analyse how IndiaStack will/is changing the way we #Transact. Allow me to pick up the #PresenceLess layer for Today’s analysis. Aadhar has […]
WiFi on PoS Terminals
How to address Internet connectivity issue for customers.. The PoS can enable wifi through POS terminals, so that even if a person doesn’t have internet connectivity s/he can use the […]
