Piyush Singh is a renowned Practitioner and Thought Leader in FinTech, Payments, Financial Inclusion & Design Thinking domain. He has more than 11 Years of experience in this domain in various capacity. He has handled Retail & Corporate Sales, Strategic Alliances, International & Domestic Consultant on Digital Financial Services and Financial Inclusion, has handled Digital Payment & Financial Services as Senior Product Manager. Additionally Piyush has worked on Government's E-Governance project and delivery of G2C services through electronic mode under NeGP of India.
He is a - "Practitioner, Visiting Faculty & Industry Speaker" on FinTech, Payments, Financial Inclusion, Digital India Drive & General Marketing themes.
He has done an Executive course from Columbia Business School New York, USA, MBA from Xavier Institute of Management Bhubaneswar (XIMB).
My Linkedin Profile - https://www.linkedin.com/in/piyushsingh1/
Neither All Automations are Good, nor all Frictions are Bad. – Digital Payments. Auto reading of SMS and OTPs. Are we offering convenience or making the important part irrelevant. Are […]
Image source This article is originally posted on Sigue. When you need to send money to a friend, family member, or business contact, a wire transfer is one of the […]
Do we need to re-define, “Collateral” in DigitalLending? Is collateral only about something physical? – Isn’t storing contact details from a borrower’s mobile phone collateral? – Isn’t asking for social […]
This article is originally posted on Sigue. Whether you’re sending money overseas regularly, or just paying a few expenses while traveling, it’s important to find the cheapest way to send […]
What is the relationship between Digital #Lending, SmartPhone Battery, and Electricity? If we observe in rural areas, people save/used to save on the battery life, because they have to go […]
With the #NewUmbrellaEntity (NUE) guideline by #RBI. I think the cost of transaction/business will increase for Banks and other PSPs as they would like to partner with more than one […]
What is RBI regulated NBFC Account Aggregator (AA) & how it will impact/disrupt different industries. Watch on YouTube from here; For Linkedin discussion on this video visit – Linkedin […]
Panel Discussion on FinTech for Inclusion in Microfinance. Digital KYC & Payments. Linkedin Discussion on this – https://www.linkedin.com/posts/piyushsingh1_panel-discussion-on-fintech-for-inclusion-activity-6683703539031674880-N-WV
Interesting Panel Discussion cum Masterclass, moderated by me with industry experts on “Importance of data in underwriting a Micro Finance loan”. YouTube Link attached. Thanks to the Panel for sharing […]
With ArogyaSetu App being pushed and adopted widely in India. I am expecting contactless DigitalPayments like UPI and BharatQR code-based payment if not NFC, to be part of the app […]
Free report download from Below. APAC digital banking
I won’t take the name, but a private bank has developed a #ChatBot with a nice name. So whenever you call their call centre, after a few IVR options the […]
“”#Payment is a reflection of your Personality. What you Pay for and Where you pay, through #Currency, #Time and #Data, defines who you are, your Beliefs, Motivation, Fears, and Reality […]
When I can open a #Bank account online, why can’t I close it Online? Few PSU banks state that if I close my bank account within 1 year of opening […]
Exploring business model with National Payments Corporation of India (NPCI) to bring #NBFC Microfinance Institutions (MFIs) on Bharat Bill Payment System #BBPS. It will give #MFIs the option to get […]
I have decided to close my bank Account/#CreditCard/Uninstall an App which will have/has a messy user interface, illogical and lengthy login and reset password process etc. To my surprise, many […]
Why is the #FinTech world so excited to remove 2FA from digital payments? Just because it will help in faster payments? What about the payment from a stolen card? We […]
Access the complete report from here. Digital Finance South East Asia
When #NBFCs can lend, why are they not allowed to issue a credit card, in partnership with #VISA, #MasterCard or #RuPay? Its just a different form factor of using the […]
#Revolut is planning to explore the Indian market next year and has already started hiring for a few roles. Will it change the game, or their branchless magic won’t work in […]
Un-related business growth. #TikTok / #YouTube and #Lending. Will a user who is now addicted to make Tiktok/YouTube videos, take a loan for set up/mobile device/any other equipment required to […]
Cash(ATM) or Digital? The dilemma is, whether we should have more number of #ATMs and #CashInCirculation (CIC) to serve the rural and non-digital customers or to have lesser of these […]
We are moving towards industry 4.0, but for #DigitalFinancialServices we are still producing mass market and off the shelf products with very less customisation and personalisation. Can we customise UI […]
We have been focusing and pushing for #InstantPayment and transfers, and to much extent we have achieved it as well. But what about instant #Refunds? Why does it get delayed […]
We already have enough #Payment acceptance tools In #India, like UPI, BharatQR, NCMC, Aadhaar Pay, RuPay, NETC, NACH etc. We dont need anymore for retail/B2B, else it will confuse a […]
Video, Vernacular and Voice (3Vs) are next big three things to focus on. It will add new customer segment to the pie and fuel demand for services. What does it […]
My take on #AppleCard. The card will increase customer stickiness, allow Apple to earn credit card issuance fee from #GoldmanSachs & a share of interest fee (as per terms). Mastercard […]
By when we will be able to phase out the process of taking #cheque of another bank to open a new bank account? Can’t we just mention our #UPI ID […]
Honoured to share my views on FinTech for Inclusion at Fintegrate Zone 2019 in Mumbai. My talk elaborated on the following points: – Why do we need a Face and […]
Any organisation can not reap the benefit of #Digitalisation unless they have created an ecosystem to accept and incorporate it in the DNA of the organisation. Just adding one or two digital […]
Will be speaking at Fintegrate zone 2019 team on the topic – #FinTech for Inclusion, Are we Designing for Beyond Tier 1 and 2″. Join me at India’s largest #fintech […]
Has anyone ever tried #Gamification in #Banking and #FinTech? When I interact with customers I find that they use their smartphones to play games more often than many of us, […]
Delivering Depositors’ Education (including Digital Financial Services, Digital Payments) and #FinancialLiteracyTraining at a #Rural Location in Uttar Pradesh. Will be delivering many more such #trainings across India. Striking a Balance […]
Can we set up #Banking/BC points at Indian Railway Stations? I have always wondered why railway stations are / has not been chosen to set up #banking points and government […]
What I did in 2018 for #FinTech, #FinancialInclusion & #DesignThinking 1. Work- Designed Digital solutions to ensure FinTech does not remain till tier 1/2 cities only, but go beyond + […]
A banking regulator has said, “Even bank branch staffs are illiterate about #DigitalPayments”. And, we have been focusing on delivering Digital Payments training to customers. We must focus more on […]
Sample_CKYCR CERSAI_Piyush Singh_For training purpose.
Average cost to access #Banks in most of the places in rural India, where BC agents are not available is “Rs. 10 to 50 per instance + Loss of a […]
#DigitalSignature and ESign after #Aadhaar. Why can’t Financial Service Providers (FSP) use Digital #signature system (DSS) issued by #eMudhra, #nCode etc, to allow a customer to digitally sign account opening form, loan, […]
Definitely, we love #CashBacks but a segment of customers have moved up from that anchor and looking for better #UserInterface & #UserExperience. Recently I helped my relative to close his […]
Use of Blockchain is expanding and following two use cases in different industries (Trade Finance and Supply chain for Rice) says a lot about its potential adoption and acceptance Blockchain-based […]
No two Factor #Authentication (2FA), mostly no PIN entry, on Card Present transactions and the limit defined by RBI is Rs. 2000. Though this is a great initiative but there […]
Why transaction at #Card swipe #PoS machines didn’t pick up quite well in spite of being present at most of the places and the Debit card being available to many? […]
#Aadhaar Vs. #Google in India. Why we never object to Google having our information but woke up against Aadhaar. My personal thoughts.. 1. Google went ahead slowly and asked for […]
#Industry4.0 is an ideal state of efficiency, but is tough to get implemented in the near future, few challenges that I foresee; 1. IT security issues. The previously closed system […]
#FinTech for #Women & #Inclusion. Why does a #Woman in a rural area or from a poor background doesn’t use Banking and digital tools, what are the barriers? 1. Social […]
Conducted 2 days of Design Thinking workshop for Faculty and Students. Contact me for 2 – 3 days of full-day workshop on “Design Thinking”. The Syllabus ;Day 1 What is […]
In the wake of increasing awareness about #privacy and many countries implementing this as a basic right, it’s important to keep “Privacy and Data security” as a key feature of […]
Delivered “#MFINTech Training”, An orientation to #FinTech & #RegTech for #MicroFinanceInstitutions (MFIs) on 17th September 2018. The training was attended by top Management and IT Heads of prominent #NBFC – […]
#BankLoyalty reducing to few “mbs”. With an increase in mobile banking and digital-only banks, the loyalty of a customer has reduced to few mbs, it’s about mobile applications. The reason […]
What have we learnt from the RISE and fall of #P2PLending in #China? Many lost their #Savings & their lives Individuals’ money is lost & the industry is shattered. Higher […]
With increasing risk of getting fraudulent calls, now customers must do verification of the caller to check whether they are calling from the #bank/credit card department. I just did it […]
Mobile phones’ primary positioning as #FinancialFreedom device than an entertainment tool will push #FinTech and #FinancialInclusion in India and other countries to much extent. Such positioning must be supported with […]
Who will own the Customer, and will have the upper hand with #FinTech changing the face and the way Financial Services will be delivered? Why is this question relevant? Because […]
Quick Response (#QR) Code is still an under utilised tool in India. It has immense potential to transform shopping, payments, collection, as ID card, #Language and #Education barrier, in #FinTech […]
Why everyone is discussing and prophesying about the end of #eCommerce because Cash On Delivery (CoD) is legal / not legal under #Payments and Settlement System Act 2007 ? I […]
KYC to UYC. Should #Banks and other Financial institutions move a step ahead from KYC (Know Your Customer) to #UYC (Understand Your Customer) ? It seems with so many defaults […]
Many say lending should be easier and seamless and just like a normal product purchase, however, I differ to this. Well, I am also in favour of easy access to […]
While #Disputed/Unknown transaction can be a business model for few #Payment service providers, and Banks (calculate it at approx 1% of the business GMV) but its definitely not a good […]
#VisitingCard as #Payment Instrument.. Every Visiting card has a potential to become a #payment and #acceptance instrument. How? http://www.raisedconnection.com/ Get the #BHIM QR code printed on your visiting card, it […]
While we all are struggling to make #Payments, financial transactions and account opening easier through #FinTech, there is a customer segment which still believes #Higher level of inconvenience in operating […]
The way we are worried about our #CreditScores, similarly #SocialScore and in society #GoodwillScore works in rural areas. What mental score their society gives them is more important than credit […]
By paying in #cash to our domestic help and drivers etc. we are doing bad to them than any good, actually pushing them away from formal #financial system and forcing […]
Cashless Journey 1 to Jalandhar, Punjab. Started the #Cashless journey to remote places, testing the on ground realities of Digital Payments (UPI, BHIM, AePS, Card Payments, Wallet based payments) A […]
#BC (Business Correspondents)/CSCs in a Village must be given #Training and #Accredited to become #ASFA (Accredited Social Financial Activist), similar to #ASHA (Accredited Social Health Activist) for healthcare in rural […]
At times few questions comes to my mind for #Digitalisation and “#FinTech for #Inclusion” for people living in rural areas or lower tier places where transaction infrastructure is yet not […]
#Blockchain in Life #Insurance, can save a lot of field survey costs, this will also keep the data transparent, genuine and secured. The insurance companies can use the blocks created […]
How is digital payments in India shaping up as? Digital payments in India has become crowded with lots of me-too products and companies. Thanks to IndiaStack and other payment platforms which offers […]
A Small Naturally Intelligent way through which #Banks and #Telcos can save huge money is, by integrating their customer communication (Call and SMS) with their CRM. 1. I pay my […]
With this news, and confident thump by #NPCI, #RuPay and #UPI is giving a tough fight to #Visa and #MasterCard in #India. In my opinion, what Visa and Mastercard can […]
What many banks are currently doing on the name of #DigitalInnovation and Transformation is putting “Lipstick on a #Pig” by just changing the user interface of Mobile App and Website. […]
Why do we need a #Debit card a #physical tool, to apply for, or use #Bharat QR code and #UPI, a Digital product ? There could be many other ways […]
Of the 5 parameters for #DigitalTransformation the toughest will be to Strike a balance between “People & Technology” and that too with the front end staff who face the Customers […]
#ContactLess Authentication, i.e QR /Bar code, Facial, Iris etc to be the next Secured Authentication factors. Prerequisites for it to be secure will be #Tokenisation, #Encryption and #RegisteredDevice/Platform services. Why […]
Have better #ChargeBack policies than giving #Cashbacks.. #Cashback is the worst strategy a company or an industry can use as long term. It not only creates a short term bulge […]
#BabudomVsBlockchain. Today Banks and other Financial Services Provider are swaying between #Babudom and #Blockchain and other technology. Babudom at physical branch level where banks have different manuals to Operate and […]
#Business of The future” especially for #FinTech, is #Platform and #Aggregator business. Standalone products will not survive unless operating in a niche segment or having licenses as an entry barrier. […]
Next thing in #Lending is not credit worthiness to pay, but to find out #IntentionToPay and #WillingnessToPay through data, behaviour analysis and sentiment mining etc. Can we through big data, […]
#Industry4.0 / “4th Industrial Revolution”. What would it mean for professionals and industry? #Summary – This will create Jobs that don’t exist today and technology that won’t exist tomorrow. Line between […]
Worst #FinTech strategy by Financial Service Providers. Deploying #RoboAdvisory & machine-based interaction for less profitable customers i.e people who do not invest/transact above a level and doesn’t generate enough profit […]
#CKYCR (Central KYC Registry) by #CERSAI is a game changing product if it gets implemented across Financial Institutions, as mandated. Customer doesn’t have to go through document submission & verification […]
In our effort to promote Digital Financial Services have we created Digital & Knowledge #Exclusion? Is the country getting divided (in terms of Literacy and Awareness) through new age #Technologies? […]
#DesignThinkingProcess and its Principles can help #FinTech and other companies to innovate and satisfy the #Stated and #Unstated needs of their customers, rather than just launching #MeToo products. Lots of […]
Forget about #MachineLearning and #ArtificialIntelligence in Banking and Financial Services, first lets get #NaturalIntelligence and Logical systems in place. If we observe different redundant Steps, Processes and #Bureaucracy in Banks […]
Due to continuous change in #Technology and #Regulations the Price of Product is going down, while Cost of production remains the same or increase due to salary and other increase. […]
#RegTech – Increase in #CostofCompliance, regulatory reporting, AML will squeeze profit margins. On the other side, adopting #Digital modes of transactions are creating trail and businesses are producing huge amount […]
Is #EasyCredit a Good Thing? I would say NO. While it depends on the income level of the person and the “Need”. But in all other cases its an evil. […]
#GoogleTez UPI Vs. #WhatsApp UPI. Tez will not go a long way unless it adds a context to its payment services than offering a standalone service. It must not rely […]
More than fighting for #Infrastructure or #Policies, #FinTech & #TechFin companies have to fight with the resistance of people and system (In & Out) towards #Digitalisation and Status Quo. We […]
Technology started with Mass and Standard Production and we have been carrying this concept for long. The beauty of Technology with huge data, #Machine and #DeepLearning is to offer perfect […]
A Compilation of My top 58 Linkedin Posts, Ideas and Innovation (2017 – Till Date) on #Past, #Present and #Future of ; #FinTech, #Payments, and #Digitalisation. With Hyperlinks & One Line […]
#GSTN can be a great platform for “#CashFlow Based Lending”. #FinTech companies especially in SME lending can start creating products around it. Any Small and Medium Business can choose to […]
#Catch & #Engage the Next Generation with your Financial Services. How??? Banks and Financial Institutions must realise that the #NextGeneration doesn’t need, #FinancialServices as “Service” but as “Experience”. If you […]
Why can’t my #Bank share my #Transaction data with companies I authorise or provide consent to ? But many sales organisations including banks’ internal staff/department use it to #Crossell their […]
This is what I have been saying for long, #Retailers need integrated services with analytics and supply and not part services like one company offering #Payments, another offering #Analytics and […]
What could be the Proxies to assess #CreditScore / Worthiness of offline transacting customers? Or How can we gaze this for Rural / Urban Population who do not have #Credit […]
#Human Beings are always Rational is a Flawed Assumption”. So #GoToField & meet #RealPeople than only making sense of graphs & system data. Consumer Behaviour Study has not died yet, […]
Wish to Pick your Thoughts on #AlternativeLending and Banks’ Competence to handle that “#OverWriteTheUnderWriting “. The business is growing & Technology firms are getting into it through #FinTech door. Is […]
A well placed mobile #Wallet = UPI + #Bharat QR code + #BBPS with all/most of the billers + N number of Offline and Online merchants + Payment Gateway + […]
Here are ” 35 #FinTech Predictions for 2018 – By #PiyushSinghFintech ” . Please add more and let us discuss this. While few of them are India specific but most […]
By when we will graduate Urban and Rural poor to get other Products of #FinancialInclusion? #Insurance (not talking about government sponsored insurance) and #Investment? How many bank accounts do these […]
Are companies really making sense of #BigData and using it for any real life purpose? or is it just a #Jargon for Conferences, Meetings, Lectures and Courses around it. If […]
How #FinTech will replace plastic #CreditCards with number based #CreditLine only. Plastic Credit Cards will be replaced soon with Credit Card number only. And you never know Banks will offer […]
Can I make #Payment on #Television? similar to what we do to recharge our DTH through #BharatQR or #mVISA, or by scanning any QR code on TV (for Other Countries). […]
What is #FinTech? Why does it Exist? How will it Impact Financial Services, Who will get impacted in terms of Job, Who will be the #FutureBankers, What Schools and Colleges […]
Is #CostOfInnovation too high ? Why most of the companies (not all) are launching #MeToo product and Copy Paste same thing which others have done, either in Same or Other […]
What is #DigitalTrust ? I met Mr. Ankit Ratan, Founder of Signzy and an Indian Institute of Technology, Delhi Alumnus. In the video he is talking about his product and […]
Delivered #TrainingSession for Fusion Microfinance Institution on #FinTech and How “Digitalisation can Benefit MicroFinanceInstitution”. Discussed and Suggested #ProductDesign using following : – Unified Payment Interface (UPI) – E-Kyc – Mobile […]
How can we expect people to use a #Payment tool if they are not aware about its Use, Benefit and if we have not answered about #WIIFM (What’s In It […]
Thanks Society for Technical Communication India, for giving me the opportunity to share my experience with Product Managers, and Technical Writers in Gurgaon. What a #Product should be made of. What […]
#BranchLessBanking expansion #Strategy. Recently I am getting many queries from my #Domestic and #International Bank friends on how to grow through branchless banking and compete with #Telcos, as they have […]
Thank You Institute of Management Technology, Ghaziabad IMT Ghaziabad for being a wonderful audience and a great host. #NewAgeBanking will Disrupt the traditional banks and their approach of providing banking […]
Delivering #Training Session on #FinTech, #DigitalFinancialServices and Opportunities..
My suggestion to any #StartUp is find answer to the following question. “Who Will Pay (Identify customer and consumer), For What (The Problem) and How much, for your Solution “. […]
I Strongly Believe that If we have to increase #Adoption of Cashless Economy and #Digitalisation. Students and Children must be taught about it so that our Next Generation doesn’t have […]
Delivering training Session for MFI.
#HealthTech and #FinTech must meet now. I think healthcare will be the next Biggest beneficiary of FinTech services. It has a huge potential to convert Cash to Digital. There are […]
How can #MicroFinanceInstitutions get benefitted with Digitalisation & #FinTech : 1. Use Aadhar number and EKYC to onboard customers 2. Use #Aadhar number for Credit check unless you have taken […]
What is #FinTech? Companies providing Banking and Financial Institution Services to #Customers through efficient use of #Technology, Simple Explanation and #Distribution of the products and Sevices to people desirous to […]
Leverage on Bank ATMs. Can Banks tie up with Non Financial service providers/Government? There are approx 2 Lakh ATMs in the country, i.e “2 lakhs Electronic Machines, mostly with Internet […]
#FinancialInclusionMyth Buster – Increase in number of Smart Phones in a Country is not Directly Proportional to Financial Inclusion that a country may achieve. Well it may assist as a […]
As I always say #Payment is the Lowest hanging fruit for a FinTech company hence margins have also gone down. To offer #PaymentPlus+, Services to an Entity(B2B2C) or Individual (B2C), […]
#FullFledgeBank Strategy. I think that one day banks will become a #Platform or #Warehouse for Innovation and Basic Banking Services Only. Banks must do what they are good at and […]
Why “#FinTech is here to Stay for Long” and Payments will Evolve bringing Ease, Efficiency and widen its base for under served population. FinTech start ups have taken some profit […]
#Assistance to #Manipulation. ” I Am VERY MUCH Afraid”, of the #Robots, #Programmers, #ArtificialIntelligence phenomenon gaining importance. It will make us think less and rely more on the System and […]
As per the Quote. Has the Revolution started through #FinTech? Is it right to say #Banks design #Products for Bankers than for #Customers? Will banks start to understand what Mr. […]
Why does #SmallValueTransactions (SVT) still happen in #Cash across World ? Are we not serious to Monitor SVTs over Large Value Txns ? I can think of following reasons Only, […]
Why there is a need of #Contextual #Payments i.e a Context for every Payment? Because companies and Individuals treat Payments as Seperate system than a part of seamless customer purchase […]
#EMI culture is Increasing in India. I have observed many things on EMI which were not there on the list earlier. Is it good for Indian #Saving culture and Spend […]
#FinTech for #Lending through #SmartPhone. A Mobile Device can be the best Assessment & #Distribution mode of #MicroLending. It knows and Aggregates personal information more than any other device. Any […]
Post New #RBI #PPI Guideline, My take is that #E-KYC as service will grow and biggest beneficiary will be Authentication User Agency (AUA) and Authentication Service Agency (ASA). We shall […]
Can #AePS (Aadhar enabled Payment System), #IndiaStack, #UPI, #E-KYC, #Interoperable Payment systems happen in other Countries too, through their National ID proofs or anything Similar to what we are doing […]
#IndiaStack and #FinTech revolution. I will try to Analyse how IndiaStack will/is changing the way we #Transact. Allow me to pick up the #PresenceLess layer for Today’s analysis. Aadhar has […]
#FullFledgeBank Strategy. I think that one day banks will become a #Platform or #Warehouse for Innovation and Basic Banking Services Only. Banks must do what they are good at and […]
Why “Penetrating in Rural Areas” is a Better Strategy than skimming Urban Market. For both #Long & #Short term strategy.. How to do It ? – #AskAndDesign not #DesignAndForce 1. […]
#FinancialInclusionMyth Buster – Increase in number of Smart Phones in a Country is not Directly Proportional to Financial Inclusion that a country may achieve. Well it may assist as a […]
As I always say #Payment is the Lowest hanging fruit for a FinTech company hence margins have also gone down. To offer #PaymentPlus+, Services to an Entity(B2B2C) or Individual (B2C), […]
Why “#FinTech is here to Stay for Long” and Payments will Evolve bringing Ease, Efficiency and widen its base for under served population. FinTech start ups have taken some profit […]
One of the Issues in #IndividualLENDING for Rural People is lack of their Credit Score” and hence repayment credibility. #FinTech4Lending – I Forsee that, If “Aadhar is Linked with PAN”, […]
#BigChallenge4SmallFinanceBank – RURAL People may not put their Savings where they have parked their Liabilities. How to deal with it ? “Small Finance Bank #SFB Strategy” Well drafted regulations to […]
The “PAYMENTS Bank Strategy” (Personal View) – With current set of regulations unless relaxed, I Foresee that Payment bank will Either “Cease to Exist or Become a Small Finance Bank […]
Leverage on Bank ATMs. Can Banks tie up with Non Financial service providers/Government? There are approx 2 Lakh ATMs in the country, i.e “2 lakhs Electronic Machines, mostly with Internet […]
Strategy for “Payments and Transaction Start Ups”. When you start, Customers will trust the System and Affiliations more than the efficiency of the product. So the Strategy for Bootstraped Start […]
FinTech “Go To BoP (Bottom of the Pyramid) Strategy”. Most of the Fintech companies are just scratching the surface in Metros and at Max tier 2 cities, where price war […]
With so many “Payment tools and Methods” being introduced recently by NPCI, the margin for – Aggregators, PSPs, FinTech companies & Banks have gone down. This will take this ‘Industry […]
