Piyush Singh is popularly known as "The FinTech Reporter", is a Practitioner and Thought Leader in FinTech, Payments, Financial Inclusion & Design Thinking domain. He has more than 10 Years of experience in this domain in various capacity. He has handled Retail & Corporate Sales, Strategic Alliances, International & Domestic Consultant on Digital Financial Services and Financial Inclusion, has handled Digital Payment & Financial Services as Senior Product Manager. Additionally Piyush has worked on Government's E-Governance project and delivery of G2C services through electronic mode under NeGP of India.
He is a - "Practitioner, Visiting Faculty & Industry Speaker" on FinTech, Payments, Financial Inclusion, Digital India Drive & General Marketing themes.
He has done an Executive course from Columbia Business School New York, USA, MBA from Xavier Institute of Management Bhubaneswar (XIMB) and Entrepreneurship from Indian Institute of Management - Calcutta (IIM-C)
My Linkedin Profile - https://www.linkedin.com/in/piyushsingh1/
Cash(ATM) or Digital? The dilemma is, whether we should have more number of #ATMs and #CashInCirculation (CIC) to serve the rural and non-digital customers or to have lesser of these […]
We are moving towards industry 4.0, but for #DigitalFinancialServices we are still producing mass market and off the shelf products with very less customisation and personalisation. Can we customise UI […]
We have been focusing and pushing for #InstantPayment and transfers, and to much extent we have achieved it as well. But what about instant #Refunds? Why does it get delayed […]
We already have enough #Payment acceptance tools In #India, like UPI, BharatQR, NCMC, Aadhaar Pay, RuPay, NETC, NACH etc. We dont need anymore for retail/B2B, else it will confuse a […]
Video, Vernacular and Voice (3Vs) are next big three things to focus on. It will add new customer segment to the pie and fuel demand for services. What does it […]
My take on #AppleCard. The card will increase customer stickiness, allow Apple to earn credit card issuance fee from #GoldmanSachs & a share of interest fee (as per terms). Mastercard […]
By when we will be able to phase out the process of taking #cheque of another bank to open a new bank account? Can’t we just mention our #UPI ID […]
Honoured to share my views on FinTech for Inclusion at Fintegrate Zone 2019 in Mumbai. My talk elaborated on the following points: – Why do we need a Face and […]
Any organisation can not reap the benefit of #Digitalisation unless they have created an ecosystem to accept and incorporate it in the DNA of the organisation. Just adding one or two digital […]
Will be speaking at Fintegrate zone 2019 team on the topic – #FinTech for Inclusion, Are we Designing for Beyond Tier 1 and 2″. Join me at India’s largest #fintech […]
Has anyone ever tried #Gamification in #Banking and #FinTech? When I interact with customers I find that they use their smartphones to play games more often than many of us, […]
Delivering Depositors’ Education (including Digital Financial Services, Digital Payments) and #FinancialLiteracyTraining at a #Rural Location in Uttar Pradesh. Will be delivering many more such #trainings across India. Striking a Balance […]
Can we set up #Banking/BC points at Indian Railway Stations? I have always wondered why railway stations are / has not been chosen to set up #banking points and government […]
What I did in 2018 for #FinTech, #FinancialInclusion & #DesignThinking 1. Work- Designed Digital solutions to ensure FinTech does not remain till tier 1/2 cities only, but go beyond + […]
A banking regulator has said, “Even bank branch staffs are illiterate about #DigitalPayments”. And, we have been focusing on delivering Digital Payments training to customers. We must focus more on […]
Sample_CKYCR CERSAI_Piyush Singh_For training purpose.
Average cost to access #Banks in most of the places in rural India, where BC agents are not available is “Rs. 10 to 50 per instance + Loss of a […]
#DigitalSignature and ESign after #Aadhaar. Why can’t Financial Service Providers (FSP) use Digital #signature system (DSS) issued by #eMudhra, #nCode etc, to allow a customer to digitally sign account opening form, loan, […]
Definitely, we love #CashBacks but a segment of customers have moved up from that anchor and looking for better #UserInterface & #UserExperience. Recently I helped my relative to close his […]
Use of Blockchain is expanding and following two use cases in different industries (Trade Finance and Supply chain for Rice) says a lot about its potential adoption and acceptance Blockchain-based […]
No two Factor #Authentication (2FA), mostly no PIN entry, on Card Present transactions and the limit defined by RBI is Rs. 2000. Though this is a great initiative but there […]
Why transaction at #Card swipe #PoS machines didn’t pick up quite well in spite of being present at most of the places and the Debit card being available to many? […]
#Aadhaar Vs. #Google in India. Why we never object to Google having our information but woke up against Aadhaar. My personal thoughts.. 1. Google went ahead slowly and asked for […]
#Industry4.0 is an ideal state of efficiency, but is tough to get implemented in the near future, few challenges that I foresee; 1. IT security issues. The previously closed system […]
#FinTech for #Women & #Inclusion. Why does a #Woman in a rural area or from a poor background doesn’t use Banking and digital tools, what are the barriers? 1. Social […]
Conducted 2 days of Design Thinking workshop for Faculty and Students. Contact me for 2 – 3 days of full-day workshop on “Design Thinking”. The Syllabus ;Day 1 What is […]
In the wake of increasing awareness about #privacy and many countries implementing this as a basic right, it’s important to keep “Privacy and Data security” as a key feature of […]
Delivered “#MFINTech Training”, An orientation to #FinTech & #RegTech for #MicroFinanceInstitutions (MFIs) on 17th September 2018. The training was attended by top Management and IT Heads of prominent #NBFC – […]
#BankLoyalty reducing to few “mbs”. With an increase in mobile banking and digital-only banks, the loyalty of a customer has reduced to few mbs, it’s about mobile applications. The reason […]
What have we learnt from the RISE and fall of #P2PLending in #China? Many lost their #Savings & their lives Individuals’ money is lost & the industry is shattered. Higher […]
With increasing risk of getting fraudulent calls, now customers must do verification of the caller to check whether they are calling from the #bank/credit card department. I just did it […]
Mobile phones’ primary positioning as #FinancialFreedom device than an entertainment tool will push #FinTech and #FinancialInclusion in India and other countries to much extent. Such positioning must be supported with […]
Who will own the Customer, and will have the upper hand with #FinTech changing the face and the way Financial Services will be delivered? Why is this question relevant? Because […]
Quick Response (#QR) Code is still an under utilised tool in India. It has immense potential to transform shopping, payments, collection, as ID card, #Language and #Education barrier, in #FinTech […]
Why everyone is discussing and prophesying about the end of #eCommerce because Cash On Delivery (CoD) is legal / not legal under #Payments and Settlement System Act 2007 ? I […]
KYC to UYC. Should #Banks and other Financial institutions move a step ahead from KYC (Know Your Customer) to #UYC (Understand Your Customer) ? It seems with so many defaults […]
Many say lending should be easier and seamless and just like a normal product purchase, however, I differ to this. Well, I am also in favour of easy access to […]
While #Disputed/Unknown transaction can be a business model for few #Payment service providers, and Banks (calculate it at approx 1% of the business GMV) but its definitely not a good […]
#VisitingCard as #Payment Instrument.. Every Visiting card has a potential to become a #payment and #acceptance instrument. How? http://www.raisedconnection.com/ Get the #BHIM QR code printed on your visiting card, it […]
While we all are struggling to make #Payments, financial transactions and account opening easier through #FinTech, there is a customer segment which still believes #Higher level of inconvenience in operating […]
The way we are worried about our #CreditScores, similarly #SocialScore and in society #GoodwillScore works in rural areas. What mental score their society gives them is more important than credit […]
By paying in #cash to our domestic help and drivers etc. we are doing bad to them than any good, actually pushing them away from formal #financial system and forcing […]
Cashless Journey 1 to Jalandhar, Punjab. Started the #Cashless journey to remote places, testing the on ground realities of Digital Payments (UPI, BHIM, AePS, Card Payments, Wallet based payments) A […]
#BC (Business Correspondents)/CSCs in a Village must be given #Training and #Accredited to become #ASFA (Accredited Social Financial Activist), similar to #ASHA (Accredited Social Health Activist) for healthcare in rural […]
At times few questions comes to my mind for #Digitalisation and “#FinTech for #Inclusion” for people living in rural areas or lower tier places where transaction infrastructure is yet not […]
#Blockchain in Life #Insurance, can save a lot of field survey costs, this will also keep the data transparent, genuine and secured. The insurance companies can use the blocks created […]
How is digital payments in India shaping up as? Digital payments in India has become crowded with lots of me-too products and companies. Thanks to IndiaStack and other payment platforms which offers […]
A Small Naturally Intelligent way through which #Banks and #Telcos can save huge money is, by integrating their customer communication (Call and SMS) with their CRM. 1. I pay my […]
With this news, and confident thump by #NPCI, #RuPay and #UPI is giving a tough fight to #Visa and #MasterCard in #India. In my opinion, what Visa and Mastercard can […]
What many banks are currently doing on the name of #DigitalInnovation and Transformation is putting “Lipstick on a #Pig” by just changing the user interface of Mobile App and Website. […]
Why do we need a #Debit card a #physical tool, to apply for, or use #Bharat QR code and #UPI, a Digital product ? There could be many other ways […]
Of the 5 parameters for #DigitalTransformation the toughest will be to Strike a balance between “People & Technology” and that too with the front end staff who face the Customers […]
#ContactLess Authentication, i.e QR /Bar code, Facial, Iris etc to be the next Secured Authentication factors. Prerequisites for it to be secure will be #Tokenisation, #Encryption and #RegisteredDevice/Platform services. Why […]
Have better #ChargeBack policies than giving #Cashbacks.. #Cashback is the worst strategy a company or an industry can use as long term. It not only creates a short term bulge […]
#BabudomVsBlockchain. Today Banks and other Financial Services Provider are swaying between #Babudom and #Blockchain and other technology. Babudom at physical branch level where banks have different manuals to Operate and […]
#Business of The future” especially for #FinTech, is #Platform and #Aggregator business. Standalone products will not survive unless operating in a niche segment or having licenses as an entry barrier. […]
Next thing in #Lending is not credit worthiness to pay, but to find out #IntentionToPay and #WillingnessToPay through data, behaviour analysis and sentiment mining etc. Can we through big data, […]
#Industry4.0 / “4th Industrial Revolution”. What would it mean for professionals and industry? #Summary – This will create Jobs that don’t exist today and technology that won’t exist tomorrow. Line between […]
Worst #FinTech strategy by Financial Service Providers. Deploying #RoboAdvisory & machine-based interaction for less profitable customers i.e people who do not invest/transact above a level and doesn’t generate enough profit […]
#CKYCR (Central KYC Registry) by #CERSAI is a game changing product if it gets implemented across Financial Institutions, as mandated. Customer doesn’t have to go through document submission & verification […]
In our effort to promote Digital Financial Services have we created Digital & Knowledge #Exclusion? Is the country getting divided (in terms of Literacy and Awareness) through new age #Technologies? […]
#DesignThinkingProcess and its Principles can help #FinTech and other companies to innovate and satisfy the #Stated and #Unstated needs of their customers, rather than just launching #MeToo products. Lots of […]
Forget about #MachineLearning and #ArtificialIntelligence in Banking and Financial Services, first lets get #NaturalIntelligence and Logical systems in place. If we observe different redundant Steps, Processes and #Bureaucracy in Banks […]
Due to continuous change in #Technology and #Regulations the Price of Product is going down, while Cost of production remains the same or increase due to salary and other increase. […]
#RegTech – Increase in #CostofCompliance, regulatory reporting, AML will squeeze profit margins. On the other side, adopting #Digital modes of transactions are creating trail and businesses are producing huge amount […]
Is #EasyCredit a Good Thing? I would say NO. While it depends on the income level of the person and the “Need”. But in all other cases its an evil. […]
#GoogleTez UPI Vs. #WhatsApp UPI. Tez will not go a long way unless it adds a context to its payment services than offering a standalone service. It must not rely […]
More than fighting for #Infrastructure or #Policies, #FinTech & #TechFin companies have to fight with the resistance of people and system (In & Out) towards #Digitalisation and Status Quo. We […]
Technology started with Mass and Standard Production and we have been carrying this concept for long. The beauty of Technology with huge data, #Machine and #DeepLearning is to offer perfect […]
A Compilation of My top 58 Linkedin Posts, Ideas and Innovation (2017 – Till Date) on #Past, #Present and #Future of ; #FinTech, #Payments, and #Digitalisation. With Hyperlinks & One Line […]
#GSTN can be a great platform for “#CashFlow Based Lending”. #FinTech companies especially in SME lending can start creating products around it. Any Small and Medium Business can choose to […]
#Catch & #Engage the Next Generation with your Financial Services. How??? Banks and Financial Institutions must realise that the #NextGeneration doesn’t need, #FinancialServices as “Service” but as “Experience”. If you […]
Why can’t my #Bank share my #Transaction data with companies I authorise or provide consent to ? But many sales organisations including banks’ internal staff/department use it to #Crossell their […]
This is what I have been saying for long, #Retailers need integrated services with analytics and supply and not part services like one company offering #Payments, another offering #Analytics and […]
What could be the Proxies to assess #CreditScore / Worthiness of offline transacting customers? Or How can we gaze this for Rural / Urban Population who do not have #Credit […]
#Human Beings are always Rational is a Flawed Assumption”. So #GoToField & meet #RealPeople than only making sense of graphs & system data. Consumer Behaviour Study has not died yet, […]
Wish to Pick your Thoughts on #AlternativeLending and Banks’ Competence to handle that “#OverWriteTheUnderWriting “. The business is growing & Technology firms are getting into it through #FinTech door. Is […]
A well placed mobile #Wallet = UPI + #Bharat QR code + #BBPS with all/most of the billers + N number of Offline and Online merchants + Payment Gateway + […]
Here are ” 35 #FinTech Predictions for 2018 – By #PiyushSinghFintech ” . Please add more and let us discuss this. While few of them are India specific but most […]
By when we will graduate Urban and Rural poor to get other Products of #FinancialInclusion? #Insurance (not talking about government sponsored insurance) and #Investment? How many bank accounts do these […]
Are companies really making sense of #BigData and using it for any real life purpose? or is it just a #Jargon for Conferences, Meetings, Lectures and Courses around it. If […]
How #FinTech will replace plastic #CreditCards with number based #CreditLine only. Plastic Credit Cards will be replaced soon with Credit Card number only. And you never know Banks will offer […]
Can I make #Payment on #Television? similar to what we do to recharge our DTH through #BharatQR or #mVISA, or by scanning any QR code on TV (for Other Countries). […]
What is #FinTech? Why does it Exist? How will it Impact Financial Services, Who will get impacted in terms of Job, Who will be the #FutureBankers, What Schools and Colleges […]
Is #CostOfInnovation too high ? Why most of the companies (not all) are launching #MeToo product and Copy Paste same thing which others have done, either in Same or Other […]
What is #DigitalTrust ? I met Mr. Ankit Ratan, Founder of Signzy and an Indian Institute of Technology, Delhi Alumnus. In the video he is talking about his product and […]
Delivered #TrainingSession for Fusion Microfinance Institution on #FinTech and How “Digitalisation can Benefit MicroFinanceInstitution”. Discussed and Suggested #ProductDesign using following : – Unified Payment Interface (UPI) – E-Kyc – Mobile […]
How can we expect people to use a #Payment tool if they are not aware about its Use, Benefit and if we have not answered about #WIIFM (What’s In It […]
Thanks Society for Technical Communication India, for giving me the opportunity to share my experience with Product Managers, and Technical Writers in Gurgaon. What a #Product should be made of. What […]
#BranchLessBanking expansion #Strategy. Recently I am getting many queries from my #Domestic and #International Bank friends on how to grow through branchless banking and compete with #Telcos, as they have […]
Thank You Institute of Management Technology, Ghaziabad IMT Ghaziabad for being a wonderful audience and a great host. #NewAgeBanking will Disrupt the traditional banks and their approach of providing banking […]
Delivering #Training Session on #FinTech, #DigitalFinancialServices and Opportunities..
My suggestion to any #StartUp is find answer to the following question. “Who Will Pay (Identify customer and consumer), For What (The Problem) and How much, for your Solution “. […]
I Strongly Believe that If we have to increase #Adoption of Cashless Economy and #Digitalisation. Students and Children must be taught about it so that our Next Generation doesn’t have […]
Delivering training Session for MFI.
#HealthTech and #FinTech must meet now. I think healthcare will be the next Biggest beneficiary of FinTech services. It has a huge potential to convert Cash to Digital. There are […]
How can #MicroFinanceInstitutions get benefitted with Digitalisation & #FinTech : 1. Use Aadhar number and EKYC to onboard customers 2. Use #Aadhar number for Credit check unless you have taken […]
What is #FinTech? Companies providing Banking and Financial Institution Services to #Customers through efficient use of #Technology, Simple Explanation and #Distribution of the products and Sevices to people desirous to […]
Leverage on Bank ATMs. Can Banks tie up with Non Financial service providers/Government? There are approx 2 Lakh ATMs in the country, i.e “2 lakhs Electronic Machines, mostly with Internet […]
#FinancialInclusionMyth Buster – Increase in number of Smart Phones in a Country is not Directly Proportional to Financial Inclusion that a country may achieve. Well it may assist as a […]
As I always say #Payment is the Lowest hanging fruit for a FinTech company hence margins have also gone down. To offer #PaymentPlus+, Services to an Entity(B2B2C) or Individual (B2C), […]
#FullFledgeBank Strategy. I think that one day banks will become a #Platform or #Warehouse for Innovation and Basic Banking Services Only. Banks must do what they are good at and […]
Why “#FinTech is here to Stay for Long” and Payments will Evolve bringing Ease, Efficiency and widen its base for under served population. FinTech start ups have taken some profit […]
#Assistance to #Manipulation. ” I Am VERY MUCH Afraid”, of the #Robots, #Programmers, #ArtificialIntelligence phenomenon gaining importance. It will make us think less and rely more on the System and […]
As per the Quote. Has the Revolution started through #FinTech? Is it right to say #Banks design #Products for Bankers than for #Customers? Will banks start to understand what Mr. […]
Why does #SmallValueTransactions (SVT) still happen in #Cash across World ? Are we not serious to Monitor SVTs over Large Value Txns ? I can think of following reasons Only, […]
Why there is a need of #Contextual #Payments i.e a Context for every Payment? Because companies and Individuals treat Payments as Seperate system than a part of seamless customer purchase […]
#EMI culture is Increasing in India. I have observed many things on EMI which were not there on the list earlier. Is it good for Indian #Saving culture and Spend […]
#FinTech for #Lending through #SmartPhone. A Mobile Device can be the best Assessment & #Distribution mode of #MicroLending. It knows and Aggregates personal information more than any other device. Any […]
Post New #RBI #PPI Guideline, My take is that #E-KYC as service will grow and biggest beneficiary will be Authentication User Agency (AUA) and Authentication Service Agency (ASA). We shall […]
Can #AePS (Aadhar enabled Payment System), #IndiaStack, #UPI, #E-KYC, #Interoperable Payment systems happen in other Countries too, through their National ID proofs or anything Similar to what we are doing […]
#IndiaStack and #FinTech revolution. I will try to Analyse how IndiaStack will/is changing the way we #Transact. Allow me to pick up the #PresenceLess layer for Today’s analysis. Aadhar has […]
#FullFledgeBank Strategy. I think that one day banks will become a #Platform or #Warehouse for Innovation and Basic Banking Services Only. Banks must do what they are good at and […]
Why “Penetrating in Rural Areas” is a Better Strategy than skimming Urban Market. For both #Long & #Short term strategy.. How to do It ? – #AskAndDesign not #DesignAndForce 1. […]
#FinancialInclusionMyth Buster – Increase in number of Smart Phones in a Country is not Directly Proportional to Financial Inclusion that a country may achieve. Well it may assist as a […]
As I always say #Payment is the Lowest hanging fruit for a FinTech company hence margins have also gone down. To offer #PaymentPlus+, Services to an Entity(B2B2C) or Individual (B2C), […]
Why “#FinTech is here to Stay for Long” and Payments will Evolve bringing Ease, Efficiency and widen its base for under served population. FinTech start ups have taken some profit […]
One of the Issues in #IndividualLENDING for Rural People is lack of their Credit Score” and hence repayment credibility. #FinTech4Lending – I Forsee that, If “Aadhar is Linked with PAN”, […]
#BigChallenge4SmallFinanceBank – RURAL People may not put their Savings where they have parked their Liabilities. How to deal with it ? “Small Finance Bank #SFB Strategy” Well drafted regulations to […]
The “PAYMENTS Bank Strategy” (Personal View) – With current set of regulations unless relaxed, I Foresee that Payment bank will Either “Cease to Exist or Become a Small Finance Bank […]
Leverage on Bank ATMs. Can Banks tie up with Non Financial service providers/Government? There are approx 2 Lakh ATMs in the country, i.e “2 lakhs Electronic Machines, mostly with Internet […]
Strategy for “Payments and Transaction Start Ups”. When you start, Customers will trust the System and Affiliations more than the efficiency of the product. So the Strategy for Bootstraped Start […]
FinTech “Go To BoP (Bottom of the Pyramid) Strategy”. Most of the Fintech companies are just scratching the surface in Metros and at Max tier 2 cities, where price war […]
With so many “Payment tools and Methods” being introduced recently by NPCI, the margin for – Aggregators, PSPs, FinTech companies & Banks have gone down. This will take this ‘Industry […]
They say – Google, Amazon, Facebook and Apple (GAFA) can offer better “Banking Sevices” because they understand their customers better… Comparison is not right, Banks are highly regulated entities unlike […]
Can UPI 2.0 – With “Pay through EMI” option increase the “Loyalty of a Customer” with an Outlet ? Be it with restaurants, Stores etc . If I am a […]
“InsureTech & FinTech” can have a smooth ride on IoT and AI. Linking all these things with “India Stack” elements can expedite and give Insurance sector a much needed push. […]
Can the Government pass a mandate for all the Shops, Merchants, and Businesses to Keep at least one Mode of ” DIGITAL PAYMENT Acceptance System/Device” at their establishment and Declare […]
Can “e-KYC” work for HOTEL industry ? The hotel needs to keep a physical record of all resident guests, so now a guest can be AUTHENTICATED, Verified and Registered, using […]
Use case of QR & UPI in Restaurant/Hotel business. After having my meal can I get a DYNAMIC QR on my hard copy Bill, which I can Scan with my […]
Can we Digitise the “Offline P2P LENDING” ? An individual lender gets access to a CRM by a company which in turn charges a small fee for automating the collect […]
Payment companies now have to offer more than just payments to businesses. It should be CRM+ Payments+Customer analytics+ feedback mechanism + many more things. Payments will be the backbone but […]
After UPI @ POS, I foresee something like UPI @ ATM too, for Cash Withdrawal…So, I enter my mobile number on ATM, enter the amount and I get a dynamic […]
BharatQR code will DISRUPT the PAYMENT system by reducing the Merchant and Banks’ investment in Payment acceptance INFRASTRUCTURE. Indeed a great move however now Merchant (Offline retailer) Acquisition doesn’t remain […]
If I can “Pay by Aadhar, I should be able to cast my Vote by Aadhar and fingerprint too” My Aadhar can be linked to a poll both, and no […]
Can we publish a comics / series of comics for children on use of Cashless methods and a “Mascot” around it. Anyways schools are planning to teach cashless methods in […]
Can Delhi Transport Corporation (DTC) Busses offer the TAP & PAY option to its customers, similar to Delhi metro. The user informs the amount/destination to conductor (current process) conductor enters […]
RAILWAYS can start collecting fines using POS, by swiping cards. It will help to curb corruption as well others will learn how to use card to make payment too. A […]
How to address Internet connectivity issue for customers.. The PoS can enable wifi through POS terminals, so that even if a person doesn’t have internet connectivity s/he can use the […]
" I would take the liberty to start my thoughts with #AePS is the #DebitCardofRuralIndia & of Less Literate people".
