Skip to content

Customer detail protection, can bank own it?

With increasing risk of getting fraudulent calls, now customers must do verification of the caller to check whether they are calling from the hashtag#bank/credit card department. I just did it with one of the banks by asking a few questions related to my account. The lady had to face few tough questions. 😀

Few bank’s/credit card caller doesn’t have that facility and they will not tell you anything about your card/account to verify if they are genuine but will ask you all the sensitive information like DOB, mother’s name etc.

– Who should verify whom on the call?

– Should callers from the bank must also go through a verification process with customers while calling a customer?

– Have banks given that facility/system to their staffs to ensure customer safety while making outbound calls to confirm a transaction?

– Can there be an agreed question/code which a bank staff has to answer before proceeding with the call or asking any personal questions ? Can OLA like OTP system work?

– Is the onus to protect the account information lies only with customers? Please share your experience and thoughts…

https://www.linkedin.com/feed/update/urn:li:activity:6441636915690205184

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: